Joleen serves as the vice president of operations for HealthTeam Advantage, a Medicare Advantage plan located in Greensboro, North Carolina. Joleen is responsible for member services, enrollment, provider relations, claims, appeals and grievances, and marketing.
With more than 25 years of experience in Medicare managed care, Medicare regulations, benefits, and a successful partnership with the Centers for Medicare and Medicaid Services (CMS), she’s considered a subject matter expert on Medicare operations.
Before joining HealthTeam Advantage, Joleen served at Evolent Health as the director of operations for all health plans managed within the payer services and operations department, at AIM Specialty Health, a WellPoint Company as the director of government programs, as well as for Fidelis Senior Care, a Medicare Special Needs Institutional Plan as the corporate director of operations. Joleen has also held management positions at PwC, HealthSpring, United Healthcare, and Humana.