8:30AM - 9:25AM

Removing Barriers & Improving Care: Why Transportation is the Most Important Social Determinant of Health

Millions of individuals experience transportation barriers that limit their access to medical care. These barriers may result in missed or delayed health care appointments, increased health expenditures, and poorer overall health outcomes. Our panelists will discuss transportation’s impact on overall health as well as innovative ways transportation companies are partnering with health plans to improve access to care.

Speakers

• Chris Irwin, National Director of Innovative Solutions, Global Medical Response
• Monica Rivera MD MPH, VP Growth and Business Development, LogistiCare
• Stanton Sipes, EVP Business Development, Veyo

Moderator

• Angela Hochhalter, VP of Quality and Community Health, Baylor Scott and White Health Plan

Presentation Documents

• Stan Sipes: The Veyo Advantage

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9:30AM - 10:00AM

An Update from the Texas Legislature on Health Care Transportation and the Upcoming Session

Join us for a conversation with Rep. Dade Phelan about the importance of health care transportation and his recent legislation that carves ride share transportation into Medicaid. Rep. Phelan will also provide insight into the upcoming session.

Speakers

• Dade Phelan, State Representative, Texas House of Representatives

Moderator

• Jason Baxter, Director of Government Affairs, Texas Association of Health Plans

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10:05AM - 10:50AM

Successfully Addressing Transportation Barriers in Medicaid Managed Care: Modernization of the Transportation Program

Transportation is often cited as a barrier to health care, especially in the Medicaid program. To help address this barrier last session, the legislature directed HHSC to carve transportation into managed care and authorized a new mode of transportation for Medicaid clients — ride share. Our panelists will provide an update on Texas’ efforts to modernize its transportation program and provide insight from Medicaid transportation services in Arizona and Tennessee.

Speakers

• Jamie Snyder, Director, Arizona Healthcare Cost Containment System
• Stephanie Stephens, Deputy Executive Commissioner of Medicaid & CHIP Services, Texas Health and Human Services Commission
• Victor Wu MD MPH, Chief Medical Officer, TN Division of TennCare

Moderator

• Megan Callahan, VP of Healthcare, Lyft

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10:55AM - 11:40AM

Steering Clients to Good Health: Why Treatment-in-Place is the Newest Innovation Across the Country to Transform Health Care

This presentation will provide evidence from several national and state demonstration projects on how the EMS system can navigate patients to the most appropriate care while decreasing costs and improving outcomes. Through initiatives such as treatment in place, taking patients to alternative destination sites instead of emergency rooms for low acuity patients and management of chronic conditions in the home, EMS has begun demonstrating to federal and state partners the value of their services is not only related to responding to 9-1-1 emergency calls.

Speakers

• Sean Burton, National Director Integrated Healthcare, Global Medical Response
• Hanan Cohen, Director of Corporate Development & Community Paramedicine, Empress EMS, a division of PatientCare EMS Solutions
• Asbel Montes, VP of Government Relations and Reimbursement, Acadian Companies

Moderator

• Kelsey Letcher, President Medicaid Programs, Molina Healthcare of Texas

Presentation Documents 

• Hanan Cohen: Our Experience Makes the Difference

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11:45AM - 12:30PM

Leveraging Technology to Innovate Transportation in Healthcare: An Overview of Emerging Technologies and Best Practices that Improve Member and Health Plans Experience

Join us to learn how non-emergency medical transportation (NEMT) services for Medicaid populations in Washington state are being improved through a special partnership between Hopelink, a 501(c)(3) nonprofit organization providing services to homeless and low-income families, children, seniors and people with disabilities in Washington’s King and Snohomish counties, and TAHP member SafeRide Health, a technology-leading NEMT broker. During the session we will discuss the steps Hopelink took along the way leading to this unique partnership with SafeRide Health, and how a vision for the future and investing in emerging technology can improve the Medicaid member experience.

Speakers

• Andy Auerbach, Senior VP of Growth, SafeRide
• Susan Carter, Director, NEMT Operations, Hopelink
• Madhavi Lakamsani, Director of Enterprise Applications, Hopelink

Moderator

• Eric Glenn, Vice President, Business Development, Superior HealthPlan

Presentation Documents

• Andy Auerbach: Our Medicaid transportation journey to deliver world-class customer service