November 19, 2020 11:30 AM
Sally Kim is a senior researcher for the Health Plan Advisory Council within Advisory Board Research. In her work with health plans, she has led research on product design, member experience, and referral management. Prior to joining the Advisory Board, Sally worked as a research fellow at Close Concerns, a diabetes market research firm. Sally graduated from Dartmouth College with bachelor’s degrees in biology and psychology. Sally’s areas of expertise include member experience, utilization management, care management, commercial insurance, data sharing, health care startups, drug spend management, member engagement, and community partnerships.